Refund policy

Return & Exchange Policy

At FORSAKE, we aim to make every purchase straightforward and hassle-free. If your order isn't suitable or you have an issue with your purchase, you can request a return or exchange within the applicable timeframe outlined below.

Exchange Policy

Exchange requests must be submitted within 7 days from the date of delivery.

You may request an exchange for:

  • A different size of the same product

  • A different product, with any applicable price difference adjusted accordingly

Requirements for Exchange

The product must meet all of the following conditions:

  • It must be unused and unwashed

  • It must remain in its original condition

  • All original tags, labels, and packaging must be present and intact

Return Policy

Customers may request a return within 7 days of receiving the order.

After the return is approved and the item successfully passes our quality inspection, the applicable refund will be provided through:

  • Store Credit, valid for 6 months

  • Refund to the original payment method, where applicable

Refunds are processed only after the returned product has been received at our warehouse and inspected.

Return & Exchange Restrictions ❗

A return or exchange request may not be accepted when:

  • The item has been worn, washed, altered, stained, or damaged

  • Tags, labels, or original packaging are missing

  • The product was purchased as part of a sale or clearance offer, unless the item is defective

  • The product sent back is different from the item originally purchased

Reverse Pickup

Reverse pickup is available in most locations covered by our courier partners.

  • Pickup is generally arranged within 2–4 business days after approval

  • Customers in areas without reverse pickup coverage may be required to ship the product back to us independently

Refund Processing Time

Once the returned item has been received and successfully cleared our quality inspection:

  • Store Credit will generally be issued within 24 hours

  • Refunds to the original payment method are generally processed within 3–7 working days, depending on the relevant bank or payment provider

Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered:

  • Contact us within 24–48 hours of delivery

  • Provide clear photographs of the product and the issue

  • After verification, we will arrange a replacement at no additional cost

Contact Us

For any questions regarding returns, exchanges, refunds, or replacement requests, please contact:

📧 wearforsake@gmail.com